Frequently Asked Questions
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Orders ship within 3-5 business days of purchase. Each piece is handmade and packed with care to make sure it arrives safely.
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Contact us within 7 days of delivery at pamela@pineandkilnpottery.com with a photo of the damage and the packaging, and we’ll replace it or refund it.
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Food safety depends on the piece and glaze. Check each product listing for care details — most pieces are food-safe, and whether something is dishwasher-safe or hand-wash only is noted per piece.
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No, for now we only ship within the United States (excluding Alaska and Hawaii).
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Yes! Email pamela@pineandkilnpottery.com to talk through what you have in mind.
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Right now, this shop is the place to find her latest work. If that changes, we’ll update this page.