Privacy policy.

Last updated: [date]

Pine and Kiln Pottery is a trade name of BanzAI Seattle LLC ("Pine and Kiln Pottery," "we," "us," or "our"). This Privacy Policy explains what information we collect through pineandkilnpottery.com (the "Site"), how we use it, and the choices you have.

1. Information We Collect

Information you give us directly:

  • Name, email address, shipping address, billing address, and phone number (if provided) when you place an order

  • Payment information when you check out — handled directly by our payment processor (see Section 4); we do not store full card numbers

  • Name, email, and message content when you use our contact form

  • Email address (and name, if requested) when you sign up for our newsletter/"Kiln Opening List"

  • Details you share with us about a custom order or commission request

Information collected automatically:

  • Standard technical data such as IP address, browser type, device type, and pages viewed, collected via cookies and similar technologies

  • Analytics data about how visitors use the Site (e.g., via Squarespace's built-in analytics, Google Analytics)

  • Advertising/pixel data if you interact with our ads on Meta (Facebook/Instagram) or Google.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and customer service

  • Send order confirmations, shipping updates, and respond to questions

  • Send marketing emails if you've opted into our newsletter (you can unsubscribe anytime)

  • Improve the Site and understand how visitors use it

  • Run and measure the performance of our advertising on platforms like Meta and Google, if applicable

  • Comply with legal obligations (e.g., tax recordkeeping)

We do not sell your personal information.

3. Cookies and Tracking

The Site uses cookies and similar technologies (via Squarespace and connected third-party tools) to keep your cart working, remember preferences, and understand Site traffic. If we run Meta or Google advertising, those platforms may also place pixels/cookies on the Site to measure ad performance and show you relevant ads elsewhere. You can control cookies through your browser settings; blocking cookies may affect how parts of the Site work, like your shopping cart.

4. Third-Party Service Providers

We share information with the following types of third parties, only as needed to run the Site and fulfill orders:

  • Squarespace — website hosting, e-commerce platform, and site analytics

  • Squarespace Payments — payment processing at checkout; they receive your payment details directly and process them under their own privacy policy

  • Pirate Ship — receives your name and shipping address to purchase shipping labels and provide tracking.

  • Squarespace Email Campaigns / Mailchimp — stores newsletter subscriber emails and sends marketing emails, if you've signed up

  • Meta (Facebook/Instagram) and Google — if we run ads or use tracking pixels through these platforms, they may receive limited technical/browsing data to measure ad performance.

Each of these providers has its own privacy practices, and we encourage you to review them. We only share what's needed for them to provide their service to us.

5. Data Retention

We keep order and customer information for as long as needed to fulfill orders, meet tax and accounting requirements, and resolve any disputes — generally 7 years, unless a longer period is required by law. Newsletter subscriber information is kept until you unsubscribe.

6. Your Choices and Rights

  • Marketing emails: You can unsubscribe from our newsletter at any time using the link in any email, or by contacting us directly.

  • Access, correction, or deletion: You can ask us to access, correct, or delete the personal information we hold about you by contacting us at support@pineandkilnpottery.com. We'll respond within a reasonable time, though some information (like order records needed for tax purposes) may need to be retained.

  • California residents: Depending on your state of residence, you may have additional rights under laws like the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request deletion. Contact us at support@pineandkilnpottery.com to make a request.

7. Children's Privacy

The Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

8. Data Security

We use reasonable measures — including relying on established, PCI-compliant platforms like Squarespace and our payment processor — to protect your information. No online system is 100% secure, and we can't guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. We encourage you to review this page periodically.

10. Contact Us

Questions about this Privacy Policy or your information? Reach us at:

Pine and Kiln Pottery (a trade name of BanzAI Seattle LLC) Email: info@pineandkilnpottery.com.